Refund policy
Return & Refund Policy
At YesCotton, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused, unwashed, and in its original condition.
- Include all original tags and packaging.
- Be accompanied by a receipt or proof of purchase.
To request a return, please contact us at support@yescotton.com.
Return Address:
25 El Tourkey Street
Nasr City, Cairo, Egypt
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at support@yescotton.com. Include photos of the issue so we can resolve it as quickly as possible.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Used or washed bedding
- Used pillows
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
If you have questions about whether your item is eligible for return, please contact us before purchasing.
Exchanges
If you would like a different size or color, the quickest option is to return your original item (if eligible) and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at support@yescotton.com.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly by YesCotton.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@yescotton.com