Shipping policy

Shipping Policy

Last Updated: June 28, 2026

At YesCotton, we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below for important information regarding order processing, delivery times, shipping costs, and order tracking.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

  • Egypt: 2–7 business days
  • International Orders: 7–20 business days

Please note that these are estimated delivery times and may vary depending on the shipping carrier, customs clearance, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and the size or weight of your order.

From time to time, YesCotton may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (if available). You can use this tracking information to monitor the progress of your shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • High order volumes
  • Public holidays
  • Weather conditions
  • Customs inspections
  • Carrier-related issues

YesCotton is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

YesCotton is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if a package must be re-shipped.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your order number
  • Photos of the damaged package or product (if applicable)
  • A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

International Shipping

International customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Failed Deliveries

If a package is returned to us because of an incorrect shipping address, failed delivery attempts, or refusal to accept the package, the customer may be responsible for any additional shipping costs required to resend the order.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

YesCotton

Email: support@yescotton.com

Address:
25 El Tourkey Street
Nasr City
Cairo
Egypt

Website: https://yescotton.com